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Texas Certification Directory Wonan Owned Business


Shipping Policy:

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total weight and/or dimensions of your order and carrier used.
 
Black Ball Corp. ships via UPS or LTL (Less Than Truckload) carriers.

For UPS -  You may choose Ground, Next Day Air, Next Day Air Saver, Second Day Air, or 3 Day Select.
For LTL - Liftgate charges may apply if a delivery dock is not available.
*All shipments subject to Residential Fees for non-commercial addresses.

 
Payment Policy:
 
COD:
All initial orders are shipped on a COD basis. Payment must be made to the UPS driver in the form of a certified check or money order. UPS will not collect cash.

COMPANY CHECK:
Upon approval, customers may make payment to their UPS driver by COMPANY CHECK. To obtain “Company Check” privileges, request a Credit Application from your salesperson before submitting your first order.

CREDIT CARDS:
You can prepay for your order, and eliminate the cost of COD charges, by using either your VISA, MasterCard,  or American Express charge card.

NET TERMS:
Black Ball Corp. will grant net terms to customer's completing a Credit Application and upon approval of the credit application. Ask your sales representative for a credit application.  Net terms will not be granted on any first time orders.  Any customer refused “Net” terms by our company will be shipped via one of the COD formats above.

RETURNED CHECKS:
There will be a $20.00 charge for NSF checks. All future orders will then be shipped COD/Certified Check or Money Order only.

REFUSED ORDERS:
If an order is refused, your terms will change to “prepay.” We recommend prepayment by Company Check, Cashiers Check, Money Order, or Credit Card. Prepayment by Company Check could delay delivery of your order by as many as ten business days, as time must be allowed for the check to clear. All shipping and/or handling charges from refused shipments must be paid before new orders will be processed.

SAMPLES:
Samples will be shipped upon customer request, and will be invoiced at current list price. If the sample is returned in original condition, a credit will be issued for the invoiced price excluding any shipping charges. Shipping charges to send or return the samples are the requesting customers responsibility.


Pricing Policy:

The Black Ball Corp. website displays the most current pricing and is exclusive of all sales, excise and other taxes, as well as freight or shipping charges.  Price increases may occur due to increased costs such as raw materials, tariffs, and other unforeseen circumstances and may differ from previous catalog or emailed pricing. Black Ball Corp. may, in its sole discretion, cancel and refund orders for pricing errors (or any other reason).


Returns Policy:

If you have a problem or discrepancy with an order, contact our Customer Service department at: customerservice@blackballcorp.com  or call (979) 733-9357.
  • Items that have either a printed or material flaw may be returned.
  • All claims for shortages, damages, etc. must be made within 72 hours of receipt of the merchandise.
  • Returns will not be accepted without a valid "Return Authorization" number.
  • All items returned must be returned free of markings, price labels and bar coding.
  • No cash refunds. Defective merchandise will be exchanged for good merchandise of equal value only.
  • All unclaimed or refused shipments are subject to a 25% restocking charge plus applicable freight and/or COD charges.
Please allow 14-21 days for processing a return. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery. If the return was a gift, you may return the items for a merchandise only.

How to Return your Item:
  1. Contact our Customer Service Department at (800) 695-2868 to receive a Return Authorization (RA) number.
  2. Write the Return Authorization number on the outside of the shipping box.
  3. Include a copy of all original receipts or invoices with your order.
  4. We recommend insuring all items being returned for their full retail value and requesting a proof of delivery method of shipping. Be sure to package items securely so they do not get damaged in transit.

Ship all returns to:
Black Ball Corp.
Returns Department
1786 County Road 210
Weimar, TX 78962
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